Q: Can your machine be customized?
A: Yes, we are a professional manufacturer specialized in palletizing robot, packaging machine, conveyor etc. for more than 15 years and we have a strong design & technical team. We can design and manufacture as per your requirements.
Q: How to get an accurate quotation?
A: Please provide us the details of your project and the workpiece such as drawing and dimensions.
Q: What's the shipping cost from China to your country?
A: We can send machine to your port by sea or other term you need. Please kindly tell us your nearest port or address with code. We have reliable shipping agent to ensure the safe, convenient and timely delivery.
Q: Payment terms, MOQ, warranty, Trade Terms
A: Payment terms: 30% down payment against order by T/T, the balance of 70% to be paid on delivery.  
Minimum order quantity: 1 set, FOB Shanghai
Delivery time: about 20-30 working days after receipt of formal order and 30% deposit.
Warranty: 12 months following delivery. We offer online service 24 hours all day long, WhatsApp, Email etc. You can contact us any time, if urgently, please call us.
Q: What's the package?
A: All goods are wrapped by film and then packed in wooden box.
Q: Do you offer Installation & debugging?
A: Our engineers are available to service machinery overseas to help customers to solve machine problems.
Q: What's policy for guarantee and broken parts?
A: Our company provides 12 months for all mechanical parts with the exception of electrical and electronic parts and those subjects to normal wear and tear. Meanwhile, the guarantee starts from the shipment (B/L date). The guarantee is intended limited to the replacement of the broken part after checking the construction fault. The inspection of the causes of the trouble or the breakdown of the parts is exclusively up to the manufacturing company. All in all, our company can offer you assured products.